Your opinion matters.

Post feedback about any organisation and compete to win prizes!
See real-time updates of promotions and events happening around you.

 
 

or



 
 

Worry not...

Enter your email address below and click the "Send Reset Email" button. An email with a link to reset your password will be sent to you.

 

 
 
 
 
 

Almost there...

An email was sent to the email address you supplied: . The email may take up to 3 minutes to be delivered. Please click on the link in the email to verify your account. After that, click on the verified button below to log in.

Almost there...

Ooops, it seems like your login has expired. Please confirm your email and password below and you will be redirected to the appropriate page.

 
 
HIGHLIGHTS FOR YOU

Features you'll love

Stories

See stories shared by organisations in your local community and beyond. See things such as promotions, events or important announcements.

Impact Leaderboard

Earn points by making posts and interacting with the app. Every 2 weeks, the top 5 people on the leaderboard win prizes sponsored by local organisations.

Location Based

Organisation's letterboxes and stories are all location based, ensuring that whenever you open the app, you get the most relevant content.
 


YOUR CUSTOMERS MATTER

Features for your organisation

Build Customer Loyalty

Receive real-time feedback about your products or services and respond to it. 61% of consumers have stopped doing business with a brand due to a poor customer service experience (Microsoft). It costs up to 5 times more to acquire a new customer than to retain an existing one (Forbes).

More Data, More Insights

Host polls and questionnaires directly in your letterbox. Receive results in real-time, depicted on graphs that clearly visualize the data. Start a private chat with any customer that makes a post in your letterbox using our built-in chat system.
 

Engage Effectively

Use our open, location based Letterbox Stories to reach out to people in your local community and beyond. Stories are used by Instagram, Facebook, YouTube, Whatsapp and Snapchat because they are the most effective form of media consumption for this generation(TechCrunch).


BETA CLIENTS INCLUDE
client logos
client logos
client logos
client logos
client logos
client logos
client logos
client logos
client logos
client logos
client logos
client logos

Letterbox is available on other platforms. Get the App Today!

WHO WE ARE

The Letterbox Story

Our story began in 2015, when founder Ngoni Mujuru realised whilst working as an auditor for PwC that businesses valued nothing as highly as customer feedback. However, a problem presented itself - each business had developed its own way of feedback collection and processing, leading to inconvenience for both clients and the businesses. Thus, the idea of a universal feedback collection application was born - a feedback platform for the modern age.

Letterbox makes the process of giving feedback competitive and rewarding for users via our Impact Leaderboard. The Leaderboard tracks and ranks individual users in an area by their Impact - measured in Impact Points - and rewards the top users for giving in-depth, thoughtful, and accurate feedback. We have, and continue to partner up with local businesses to sponsor rewards on a bi-monthly basis, giving them a platform to gain new clients and exposure. Businesses receive their feedback through location-based virtual letterboxes, visible to any users in the area.

For businesses, Letterbox is a direct channel of communication with their customer base. It enables them to be highly responsive to customers and create customer loyalty. Businesses can answer questions officially in their own letterboxes or user our built-in direct messages feature to contact clients privately to thank them for a review, or amend a mistake. Our Letterbox Stories feature allows organisations to post promotions, announcements and events. These, just like our letterboxes, are location based - meaning anyone who opens our app can see what's happening around them.

Our goal is to democratize good customer experiences - making your opinion valuable and changing the way businesses interact with their clients. Join Letterbox today!


customer feedback platform
Ngoni Mujuru
Chief Executive Officer
ngoni@letterboxapp.co.za
customer feedback platform
Elma Akob
Head of Marketing
elma@letterboxapp.co.za
customer feedback platform
Khondwani Sikasote
Head of iOS Development
khondwani@letterboxapp.co.za
customer feedback platform
Jc Steyn
Head of Business Development
jcsteyn@letterboxapp.co.za
customer feedback platform
Hulisani Mudimeli
Head of Android Development
hulisani@letterboxapp.co.za

Floor 14, Humanities Building,University of Pretoria, Hatfield, Pretoria