See stories shared by organisations in your local community and beyond. See things such as promotions, events or important announcements.
Earn points by making posts and interacting with the app. Every 2 weeks, the top 5 people on the leaderboard win prizes sponsored by local organisations.
Organisation's letterboxes and stories are all location based, ensuring that whenever you open the app, you get the most relevant content.
Receive real-time feedback about your products or services and respond to it. 61% of consumers have stopped doing business with a brand due to a poor customer service experience (Microsoft). It costs up to 5 times more to acquire a new customer than to retain an existing one (Forbes).
Host polls and questionnaires directly in your letterbox. Receive results in real-time, depicted on graphs that clearly visualize the data. Start a private chat with any customer that makes a post in your letterbox using our built-in chat system.
Use our open, location based Letterbox Stories to reach out to people in your local community and beyond. Stories are used by Instagram, Facebook, YouTube, Whatsapp and Snapchat because they are the most effective form of media consumption for this generation(TechCrunch).
Our story began in 2015, when founder Ngoni Mujuru realised whilst working as an auditor for PwC that businesses valued nothing as highly as customer feedback. However, a problem presented itself - each business had developed its own way of feedback collection and processing, leading to inconvenience for both clients and the businesses. Thus, the idea of a universal feedback collection application was born - a feedback platform for the modern age.
Letterbox makes the process of giving feedback competitive and rewarding for users via our Impact Leaderboard. The Leaderboard tracks and ranks individual users in an area by their Impact - measured in Impact Points - and rewards the top users for giving in-depth, thoughtful, and accurate feedback. We have, and continue to partner up with local businesses to sponsor rewards on a bi-monthly basis, giving them a platform to gain new clients and exposure. Businesses receive their feedback through location-based virtual letterboxes, visible to any users in the area.
For businesses, Letterbox is a direct channel of communication with their customer base. It enables them to be highly responsive to customers and create customer loyalty. Businesses can answer questions officially in their own letterboxes or user our built-in direct messages feature to contact clients privately to thank them for a review, or amend a mistake. Our Letterbox Stories feature allows organisations to post promotions, announcements and events. These, just like our letterboxes, are location based - meaning anyone who opens our app can see what's happening around them.
Our goal is to democratize good customer experiences - making your opinion valuable and changing the way businesses interact with their clients. Join Letterbox today!